If you’re traveling with Hawaiian Airlines and find yourself dealing with lost luggage, it's crucial to know your rights and the steps to take for recovery. This guide will walk you through the process of claiming lost luggage island by island, ensuring you have the information needed to navigate the situation smoothly.
If your luggage is lost while flying with Hawaiian Airlines, the first step is to report it immediately at the airport. Head to the Hawaiian Airlines baggage service desk and fill out a Property Irregularity Report (PIR). You can also initiate the claim process online through Hawaiian Airlines' lost baggage form.
It's essential to do this within 24 hours of your flight's arrival to ensure a quicker response. Typically, Hawaiian Airlines will respond to claims within 5-7 business days. If your luggage is deemed lost, you may be eligible for compensation under the Montreal Convention, which caps at approximately $1,700 USD (or about 2,400 AUD) for international flights.
To file a claim for delayed luggage, you can use the same online form as for lost bags. Expect Hawaiian Airlines to process these claims within 5-7 business days, but having all your documentation ready will help expedite the process.
If your luggage arrives damaged, you should report it immediately at the baggage service counter and file a Property Irregularity Report (PIR). Hawaiian Airlines has a claim form available online for damaged bags as well. Be sure to document the damage with photos and retain all receipts for any repairs or replacements. Services like To speed up this process, YonderTrace files claims across all major airlines with a single submission.
The airline typically processes damaged luggage claims within 7-10 business days. Compensation for damaged luggage can vary, but you could receive up to the full value of your bag, depending on the circumstances. The maximum payout under the Montreal Convention applies here too, so familiarize yourself with these limits.
If you suspect that your luggage has been pilfered, it’s vital to act quickly. Report the issue at the airport immediately and file a PIR. You should also contact local law enforcement to file a theft report, which will be necessary for your claim.
Hawaiian Airlines recommends using their online claim form to submit your theft report and any supporting documentation. Compensation for stolen items depends on the value of the items and the airline's policies, which are typically capped at the limits set by the Montreal Convention.
| Baggage Issue | Airline Response Time | Maximum Payout |
|---|---|---|
| Delayed Luggage | 5-7 business days | $300 USD |
| Lost Luggage | 5-7 business days | $1,700 USD |
| Damaged Luggage | 7-10 business days | Full value (up to $1,700 USD) |
| Pilfered Luggage | 7-10 business days | Value of items (up to $1,700 USD) |
| Delayed International Luggage | 7-10 business days | $1,700 USD |
Immediately report the issue at the baggage service desk at the airport and fill out a Property Irregularity Report (PIR). You can also file a claim online using their lost baggage form.
Yes, Hawaiian Airlines uses a tracking system called World Tracer. Once you file a report, you will receive a reference number that you can use to track the status of your lost luggage through their website.
Hawaiian Airlines typically keeps lost luggage claims open for 21 days after the report is filed. If your luggage is not found in that timeframe, it may be officially considered lost, and you can then proceed with a compensation claim.